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Service Level Management, Companies now look at how the performance of IT systems
affects the bottom line.
So now it's a matter of measuring and communicating how well systems are performing in support
of revenue goals
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Business Impact Management
When IT needs to correlate system performance and end-user experience with key
business objectives, IT needs business impact management. Solutions of this type gather
metrics, transform them into information that is meaningful to people outside IT and present
this information in easy-to-understand reports. Armed with these reports, IT can fully
participate in discussions regarding business performance and the contribution of IT
Application Performance Management
For organizations that need to better understand how customer-facing applications
are performing, application performance management solutions are the answer.
These solutions measure the performance of individual components, actively monitor
application availability and capture the end-user experience. Now that customers
routinely touch IT systems, it is critical that their experience with these systems
is well understood and that performance is reliable.
Data Collection
Candle Insight Analyst leverages Candle's strength in performance and availability data collection.
Data is taken from multiple monitoring points -- actual end-user activity, as well as simulated
transactions. The wide range of collection capabilities enables a thorough understanding of the
effect of application service-level nonconformance on critical business processes. You can
easily measure KPIs, including end-user response time, transaction volume, download speed,
availability, device-level data and network performance. In addition to Candle's unique data
collection sources, Candle Insight Analyst is designed to accept and natively correlate data
from third-party sources. Business metrics from your critical application reports or activity
levels from a CRM tool can easily be imported and correlated with Candle performance metrics.
Data collection tools include Candle Insight ETEWatch®, which precisely measures end-to-end
application response time from the user's point of view, and
Candle Insight eBA*ServiceMonitor® 3, which measures the actual end-user experience
against expected levels of service.
ETEWatch Versions
CandleNet ETEWatch has versions optimized for the applications you use most:
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CandleNet ETEWatch for SAP® R/3" - ETEWatch for R/3 monitors service levels
and pinpoints performance problems.
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CandleNet ETEWatch for Citrix® MetaFrame" - ETEWatch is the only product
that can truly measure response time via Citrix sessions. Candle is a Citrix premier-level
partner.
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CandleNet ETEWatch for PeopleSoft - ETEWatch is an easy-to-use solution for
locating bottlenecks in PeopleSoft performance and preventing slowdowns across
the enterprise - PeopleSoft certified for versions 7.0 and 7.5.
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CandleNet ETEWatch for Lotus Notes - Large companies rely on ETEWatch to monitor
Lotus Notes performance and warn of slowdowns before end users call the help desk.
Besides monitoring performance, ETEWatch displays Lotus Notes usage patterns.
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CandleNet ETEWatch for Custom Applications - ETEWatch gives most in-house and third-party
applications the same comprehensive support. ETEWatch for Custom Applications monitors
response time without requiring you to open an application or write any code.
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CandleNet ETEWatch for TN3270 - This option is for business-critical applications that
are mainframe-based (e.g., CICS, IMS or other VTAM applications), accessed using TN3270.
ETEWatch TN3270 is the only client-based monitoring tool that measures the transaction
response time delivered at your end user's desktop.
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CandleNet ETEWatch for Web Browsers - ETEWatch collects information from users across
the enterprise; and you gain a top-down business view of how your browser-based
application is performing
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